What matters most reaches well beyond immediate changes. Understanding these nuances proves important for leaders planning to prepare adequately.

An important finding is highlighted by recent research: what worked yesterday often fails now or ahead.

Organizations that focus too much on specific tools and not enough on culture and capability often struggle the most.

What many observers underestimated is the speed of transformation. From limited implementations, the industry has seen rapid expansion throughout the broader industry.

Key Insights

• New regulations are changing the way that companies handle data privacy.
• The scope of advanced technologies requires evolved capabilities from technology organizations.
• Competitive advantage relies less on particular platforms and increasingly requires team capability.